Frequently Asked Questions
Personalization & Custom Orders
How do I submit my personalization details?
Enter your custom text exactly as you'd like it to appear in the "Personalization" field on the product page before adding to cart. Double-check spelling, punctuation, capitalization, and line breaks — we engrave or cut your order exactly as entered.
What information do I typically need to provide?
Products offering customization directs what information to include in the provided 'TEXT' box in the product listing. This information can include name(s), established date, etc...
Can I include special characters, symbols, or emojis?
Some special characters and symbols may be able to be engraved. Contact us directly via email to discuss whether your design is compatible with our software capabilities.
Can I request a custom size or design not listed?
Our shop does accept custom size/design requests. Email us directly to discuss your design ideas.
Spelling, Proofing & Accuracy
Who is responsible for spelling and accuracy?
Because each piece is made to order based on the text you provide, the customer is responsible for verifying the spelling, grammar, and accuracy of all personalization details before submitting the order. We reproduce your text exactly as entered.
What if I notice a mistake after placing my order?
If you notice an error has been made while providing engraving/personalization details, please inform us via email as soon as possible. Changes requested after 12 hours from the time of ordering may not be able to be accommodated. If the product has been created and it's been more than 12 hours from ordering, the change can't be incorporated.
Do you offer a proof before production?
We can send digital proofs upon request for any personalization order. If a proof has been sent and 24 hours has passed since sending the proof we reserve the right to continue with product production as indicated in the order.
What if the finished piece doesn't match what I submitted?
If there is an error on our end that differs from what you submitted, please contact us immediately with a photo and your order number. We will make it right!
Production & Shipping Timing
How long does production take?
Shop current production/lead time is based on each particular product, but no more than 3–5 business days.
Do you offer rush orders?
We do accept rush orders with an additional fee for expedited shipping charges and additional 10% production fee.
How long does shipping take after production?
Our store typically ships products via USPS Ground Advantage, with deliver taking place within 3 - 5 days from date of shipping.
Do you ship internationally?
We currently only ship within the United States.
Will I receive a tracking number?
All orders will receive a tracking number from the shipping provider.
Wood Grain & Finish Variation
Why does my piece look slightly different from the photo?
Wood is a natural material, and every piece has its own unique grain pattern, knots, and color variation. No two boards are identical — this is part of the beauty and character of real wood. Product photos show representative examples; your piece will be one-of-a-kind.
What types of wood do you use?
The wood species our shop typically works with include maple, walnut, cherry, red oak, and hickory.
Can I request a specific wood grain or board?
We do not offer selection of specific wood grain or specific boards.
Will the finish darken or change over time?
Natural wood finishes can mellow and develop a patina with age and use, especially on items like cutting boards. This is normal and adds character.
Care & Maintenance
How do I care for my wood cutting board or serving board?
Hand-wash only natural wood products, dry immediately, apply food-safe mineral oil as needed. Each natural wood product for food service or cutting boards will receive a can of 'Board Butter,' or food safe-mineral oil wax to care for your product.
Can I put my wood item in the dishwasher?
No. Dishwashers cause wood to warp, crack, and split. Always hand-wash with mild soap and warm water, and dry immediately.
How do I care for engraved signs and wall art?
Dust with a dry cloth, avoid moisture, keep out of direct sunlight to prevent fading.
Returns, Exchanges & Order Issues
Do you accept returns on personalized items?
Since this product has been created specifically for you using your instructions, no returns on personalized items unless there is a production error.
What if my order arrives damaged?
Please contact us within 24 hours of delivery with a photo of the damage and your order number. We'll work to resolve it quickly.
How do I get in touch?
Email us at bryanrobyn@wildernesswoodworking.com